Stewart Business Systems
  • Service
  • Mt Laurel, NJ, USA
  • Salary
  • Full Time

Medical, dental, vision, 401k, paid time off, tuition assistance, and much more


Stewart, A Xerox Company is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for the entire state of New Jersey and eastern Pennsylvania. We're a locally run company trusted by the region's businesses since 1959 with the backing of a Fortune 500 company, Xerox. We're headquartered in Mount Laurel, New Jersey and have offices in Princeton, Clifton, Brick, NJ; as well as Philadelphia, PA. We offer extensive product and service training, strong benefits, competitive compensation, and a positive working environment.

Essential Functions

  • Provide post-sale technical support to Sales staff for all hardware and software solutions within product portfolio via conference calls, webinars, demos, and onsite visits
  • Determine and verify proper product configuration
  • Work with team members to effectively implement hardware and software solutions
  • Provide installation and networking services
    • Work at customer site to connect product, including loading and testing of software and network connections
    • Install software remotely
  • Provide product training for hardware and software solutions to customers in conjunction with the Sales team
  • Provide technical connected product information to internal and external customers
  • Conduct problem analysis and utilize troubleshooting techniques to resolve network-related issues involving print and scan technologies within the Microsoft AD environment
  • Provide Tier 2 software and MFP support; seek support of software vendors for Tier 3 support
  • Train and support Helpdesk staff to provide Tier 1 support

Other Functions

  • Perform product launches and technical presentations to the sales staff and/or customers as needed
  • Attend pertinent professional courses, seminars, and workshops to maintain the highest level of professional competence
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

    Work Experience

    • Requires a minimum of two years of related experience
    • High level computer and computer networking skills
    • Strong working knowledge of managing computer networks and Microsoft servers/clients and other platforms is essential.
    • Proficiency with managing Microsoft servers, clients, AD, and Windows networks
    • Strong knowledge of multifunction devices and document management solutions is a plus

 

Stewart Business Systems
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